NEW FROM PLSB: FAQs on Public Library Pandemic Response - Dec 10 update
The Government of Alberta has announced that as of Sunday December 13th at 12:01am all public libraries must close to the public to help contain the spread of COVID-19. This means that the last day in-person public library service can happen is Saturday December 12th. This closure will be in place for at least four weeks.
Curbside pick-up of library materials can continue or be implemented during this closure. Curbside service must be designed to have no physical contact with patrons. Patrons should not take materials from staff or vice versa. Patrons cannot come into the library building. Social distancing, mask-wearing, and sanitization practices must be implemented. Curbside service should involve a minimum number of staff on site i.e. 1- 2 employees.
In terms of having staff in the library, even for curbside service, the following restrictions apply:
Please contact Peace Library System as soon as possible when you know if you will be closing the library entirely to public service, or if you will be implementing curbside service during this time. Please also let us know if you require us to update your website with closure dates and any messages for the public.
During the government-mandated four week shutdown, PLS will continue to provide service to those libraries offering curbside pickup and virtual programming. Because the government has ordered that staff across the province work from home effective December 13th unless their physical presence is required for operational effectiveness, some PLS staff will be working from home while some will continue working on site. Continue to call and email our staff as usual for assistance and we’ll get back to you as soon as possible.
Government courier will still function, so Peace Library System delivery and pickup activities will continue. However, the provincial interlibrary loan service Relais is being suspended during library closure.
Please review the attached document from the Public Library Services Branch explaining the new restrictions on libraries.
Effective Nov. 27 (this Friday), new restrictions will limit the amount of contact between people in the community, while still allowing businesses to offer services. These restrictions will be in place for at least three weeks, and may be renewed on December 15th.
In communities on the enhanced list, some entertainment and event services may remain open with capacity limited to 25% of the occupancy set under the Alberta Fire Code. This includes libraries.
This applies to all communities on the enhanced list (purple areas); please review the COVID status map of Alberta to ascertain whether your community is on the enhanced list and affected by these new restrictions.
To view the full list of enhanced public health measures, click here.
We know that most of our libraries are already operating under conditions similar to this and limiting the number of people in the library at one time. However, please review your current policies and procedures to make sure that you are adhering to the new restrictions by Friday. If you have questions or need to discuss how to achieve a capacity of 25%, please reach out to your consultant.
PLS services will continue as usual, for as long as libraries are providing services to the public, though some of our staff may be working at home where possible. Don’t hesitate to email or call if you have questions.
As of Friday, June 12th, 2020, public libraries are permitted to reopen with stage two of Alberta’s relaunch strategy.
Libraries are not required to immediately reopen their facilities to public traffic when Stage 2 begins, especially if they do not have a reliable supply of cleaning supplies and PPE, or their space is not yet configured to allow for continued physical distancing. However, patrons will likely be eager to resume some library services, so libraries should be planning for how they can safely reopen to the public in the coming weeks.
We ask that our libraries contact PLS headquarters with their planned timeline for reopening and expected hours of operation, so we can update Polaris and their website.
For guidance as libraries and boards transition back to public service, please refer to the following documents:
Peace Library System will continue to support libraries throughout this transition. Please reach out if you have questions.
The Public Library Services Branch released two documents on May 14 to help guide libraries as they plan to resume public library service during Stage Two of Alberta's relaunch strategy:
Public libraries are closed to the public and school libraries have no students. But Peace Library System (PLS) is continuing to support libraries as much as possible. Where school staff are in place, many have been in touch with PLS staff about ordering new materials or with other questions. Thirty-eight of our member public libraries have all or some staff on-site and are trying to find ways to help patrons. To help them, we have 10 people on-site at PLS headquarters and six working from home.
It’s certainly not “business as usual”, but PLS has been offering all of its usual services with the exception of delivery service. Some services are done a little differently because several of our staff are working from home and we are unable to visit libraries in person. Despite this, PLS staff have been able to:
PLS staff are busy and productive. Most of the people working from home report that they are busier than ever!
We have ramped up library-based virtual services to assist people who are self-isolating or out of work.
In addition, we have been planning how to do meetings, programs and conferences differently in a virtual environment. And we have begun developing a plan to help libraries prepare for re-opening in a safe, consistent way.
Our goal is to support and assist libraries in as many ways as possible as they strive to offer services in a very difficult environment. Once the COVID-19 restrictions are lifted, libraries will be an important element in getting back to the “new normal”.
Linda Duplessis, Director
Peace Library System staff are working hard to provide services to member libraries and residents during these challenging times. With libraries closed, there are some services that we can’t offer, but we have ramped up others.
At the moment, seven staff are working from the building. This includes the Director, the Accounting Administrator and five people in Technical Services (ordering, cataloguing, delivery). All activities in the building are done with lots of sanitizing and appropriate social distancing.
Nine people are working from home because they are concerned about the effect of COVID-19 on themselves or someone at home. They have a variety of tasks on the go – ongoing consulting support to libraries, training, ordering and promoting eResources, database clean-up, IT support, Annual Report, and other projects. They are available by email and phone (messages go to their email).
Here are a few updates on what is happening:
We are in touch with our colleagues at the other library systems and with libraries across the province to share ideas, challenges and solutions. Together the library community will adapt and continue to serve Albertans.
Closure of Libraries
The COVID-19 situation in the province of Alberta continues to evolve rapidly, and as of March 17, Albertans are prohibited from attending public recreation facilities, including libraries. All public libraries are now closed to the public.
To make sure that these closures are reflected in Polaris, we have:
If you need help registering patrons or renewing memberships, or are interested in working on Polaris through the LEAP client from outside the library, please reach out to Janet at email@example.com.
Patron Pickup of Materials
Diana Davidson, Director of the Public Library Services Branch (PLSB), responded to libraries that want to provide materials for the public through curbside delivery and other forms of item pickup by patrons. She suggested we ask the following questions when considering if services of any kind continue:
1) How do we protect employees from the risk of transmission?
2) How do we limit the risk of spreading in the workplace?
3) How do we ensure critical aspects of service continue if possible?
Safety should be at the forefront of any decision to provide curbside delivery or have staff in a building. All decisions should be made considering staff and public safety.
You have policies on workplace safety and you have a governing library board. Rely on these to support you in decision-making.
Please feel free to promote your e-resources, your system’s e-resources, and the Provincial e-resources as a good option for material for patrons.
In response to this communication, many Alberta libraries are rescinding their previous intention to provide items/fill holds during library closure, regardless of method, whether ‘curbside’, by mailing, or by any other means.
Libraries should also consider that we have varying evidence for how long the virus can survive on surfaces like books at room temperature but estimates appear to range between a couple days and up to nine days, which means that the circulation of library materials may cause further spread of the virus within your community.
Based on provincial advice and concerns about the life span of the virus on virtually any surface (including paper), Peace Library System strongly recommends that any curbside pickup (or variants of it) be suspended.
Delivery of Materials
The PLSB has asked that libraries stop sending items via Government Courier immediately. Items already in transit will be delivered, but no new items are to be sent.
PLS Courier will continue the van run until the end of this week (Friday, March 20th). After that, we are suspending delivery services.
Mail-only libraries should likewise not mail out materials.
PLS Headquarters Update
Peace Library System headquarters remains open, but many of its staff are transitioning to work from home by the end of the week. Staff will continue to respond to emails and phone calls, so if you need to contact us, please call the main line at (780) 538-4656 or toll free at 1 (800) 422-6875 or email staff directly (our emails and direct extensions can be found at https://www.peacelibrarysystem.ab.ca/About-PLS/Staff-Directory).
We have updated your website hours so your library appears as closed until April 30th. If the situation evolves, or if you want Emma to make changes to your website or add News items so you can update your community on the status of the library, please email her at firstname.lastname@example.org. Don’t forget to update your social media accounts like Facebook at this time as well!
If you or your staff are interested in doing online training, don’t forget you have access to Niche Academy (https://www.peacelibrarysystem.ab.ca/Training-Toolkit/Technology-Training/Niche-Academy) and Lynda.com (http://www.lynda.com/portal/sip?org=peacelibrarysystem.ab.ca). There are lots of professional development opportunities available to keep busy at this time while our normal routines are disrupted.
Peace Library System staff and Grande Prairie Public Library staff have been busy purchasing eBooks and eAudiobooks. A wide range of titles in OverDrive and Cloud Library will be available for patrons to help keep them reading and listening.
Finally, we encourage everyone to stay safe, stay healthy and find ways to help others during this difficult time.
Linda Duplessis, Director
Please note that the Public Library Services Branch is requesting that all public libraries in Alberta close to the public immediately. About ¾ of our libraries had already closed as of today; some have kept staff in place to work behind the scenes and others have sent staff home.
Some library systems, including Peace Library System, remain open and we will be assessing the situation on a day-by-day basis.
Information on upcoming board and committee meetings will be sent out at a later date.
Email from Diana Davidson, Director of Public Library Services Branch:
At 3:30pm, Alberta’s Chief Medical Officer Dr. Deena Hinshaw has prohibited Albertans from visiting libraries in-person under the declared public health state of emergency.
You can watch her address on https://www.alberta.ca/coronavirus-info-for-albertans.aspx#p22780s . The text of her speech will be uploaded soon.
Please close your libraries to the public immediately.
If you need support in these difficult times, please contact us at Public Library Services Branch.
Please also utilize one another’s expertise in the Provincial Public Library Network.
Today the Premier declared a Public Health Emergency and mandated a number of measures to control the spread of COVID-19. About 3/4 of the libraries in the Peace region have closed to the public as of today; some have staff coming in to work behind the scenes and others have chosen to close completely. If your board is still making a decision about whether or not the library will remain open, please note the following:
New public health measures are now recommended to limit the time Albertans spend in large crowds and crowed spaces. Effective today:
We know that the last few days have seen an increased level of concern over the spread of COVID-19 throughout Alberta, particularly with the closure of schools province-wide.
Peace Library System headquarters hopes to remain open for as long as feasible given how rapidly the situation is developing. We are taking a close look at our services, including delivery and ILLs. At the moment, we are planning regular courier delivery on March 16 and March 17 to libraries that are open or, if closed, have staff on site.
We cannot mandate closure for our libraries; that decision must be made by each library’s governing board. In the last day Peace Library System has seen an influx of our public libraries reporting that they are closing indefinitely, and we ask that you continue to email or phone us directly as you make those decisions.
If you choose to remain open for the time being, there are some practices you can introduce to mitigate spread of the COVID-19 virus in your community. These include:
If you see more ideas that you think are prudent for libraries to be aware of, please share them over the Pecans mailing list!
For those libraries that are closed or thinking about closing, make sure to direct your patrons to our online eResources like Overdrive and CloudLibrary and RBDigital; we have an extensive catalogue of eBooks and eAudiobooks and eMagazines that will keep people busy while our normal routines are put on hold.
If you or your staff are looking to check your email from home, please know that the link to reach your email is https://outlook.office365.com and the naming convention for usernames is: email@example.com.
The situation is fluid, and our plans may change based on guidance from the province or decisions made in conjunction with our TRAC partners. Thank you to everyone for being flexible and understanding; this truly is an unprecedented situation, and maintaining public health is our number one priority.
While local libraries are closed, we are still able to offer eResources to all PLS patrons. These can be accessed from home, 24/7, with your library card barcode and PIN.
eBooks and eAudiobooks
We are also grateful to our eResource vendors for generously opening up access at this time of crisis. Some of these include:
People in the PLS region who do not yet have a library card but would like to access our eResources can sign up for a temporary eResources card here.
Last updated 12 June 2020 at 11:00 AM.