As required by library legislation, the Peace Library System conducted its first needs assessment in 1992 and subsequently developed the System’s first business plan or plan of service. Plan of Service 1993-1998 included goals, objectives and detailed action plans, and it was a useful guide to the Board and staff members in fulfilling the System’s mission and achieving its goals. However, the needs and expectations of library patrons and member public libraries changed significantly over that five year period.